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Privacy Policy
Effective Date: January 2025
Last Updated: January 2025
Routag ("we," "our," or "us") is committed to protecting the privacy and personal data of our users, customers, partners, and employees. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or interact with our platforms.
1 Information We Collect
We may collect the following categories of personal information:
a. Information You Provide to Us
- Full name, phone number, email address
- Delivery and pickup addresses
- Payment details (via secure payment processors)
- ID or verification information (where required)
- Customer service communication
b. Automatically Collected Information
- Device type, IP address, browser type
- Usage data (e.g., pages visited, app interactions)
- Location data (with your permission)
c. Third-Party Data
We may collect or verify information from third parties such as payment providers, verification services, or logistics partners.
2 How We Use Your Information
We use your data to:
- Provide, operate, and maintain our logistics services
- Schedule and track deliveries
- Communicate with you (e.g., updates, support)
- Personalize user experience and improve our services
- Process transactions securely
- Comply with legal obligations and protect our platform
3 Sharing and Disclosure
We do NOT sell your personal data.
We may share data with:
- Delivery agents and logistics partners (only necessary info)
- Payment providers for transaction processing
- Government or law enforcement (when legally required)
- Service providers (e.g., cloud storage, analytics)
All partners are required to handle your data in compliance with privacy standards.
4 Data Security
We use industry-standard security measures (encryption, secure servers, access controls) to protect your data. However, no internet-based platform is 100% secure, so we encourage you to use strong passwords and keep your login details safe.
5 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes stated in this policy, or as required by law. You can request deletion of your data at any time by contacting us.
6 Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent
- File a complaint with a regulatory authority
To exercise these rights, please contact: privacy@routag.ng
7 Cookies and Tracking
We use cookies and similar technologies to improve user experience and analyze usage. You can modify your cookie settings through your browser preferences.
8 Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors.
9 Policy Changes
We may update this policy from time to time. Changes will be posted on this page with an updated date.
10 Contact Us
For questions or concerns regarding this policy or your data:
Privacy Inquiries
Email: privacy@routag.com
We typically respond to privacy requests within 72 hours.