Request to Delete Your Routag Account

We're sorry to see you go!

If you'd like to permanently delete your Routag account and personal data, please follow the instructions below.

What Happens When You Delete Your Account

Your personal information and order history will be permanently removed from our systems.

You will no longer be able to access your Routag account or services.

This action is irreversible.

What is Retained After Deletion

To comply with legal regulations and financial requirements, we may retain:

Transaction Records: Financial records and transaction history for up to 7 years (for tax and regulatory compliance).

Compliance Data: Identity verification records where legally required.

Dispute Resolution: Records related to ongoing disputes or claims (retained until resolved).

How to Submit a Deletion Request

Please complete the form below to send your deletion request to our support team.
You will receive a confirmation email after submission. You can also request account deletion directly from the Routag app.

1. Full Name *

2. Email used for registration *

3. Reason for deletion (optional)

Before proceeding: If you have ongoing deliveries or unresolved issues, we recommend contacting customer support first.

I understand that this action is irreversible and my account will be permanently deleted.

Expected Deletion Timeline

Account deletion requests are usually processed within 7 business days.

You will receive a confirmation email once the deletion is complete.

Completed deletions may take up to 30 days to fully propagate across all systems.

Important

If you have ongoing deliveries or unresolved issues, we recommend contacting customer support before submitting your request.
You may be asked to verify your identity for security purposes.
This page is accessible without login and is not geo-blocked.

Return to Home | For help, contact: devs@vastracktech.com.ng