Frequently Asked Questions

Routag is a delivery platform that connects people who need packages delivered (senders) with everyday couriers and trusted businesses willing to deliver them. Instead of traditional courier services, your packages are delivered by regular people heading in your direction, making deliveries faster, cheaper, and more convenient.

You can download Routag from:

• Google Play Store: Search for "Routag" and tap Install
• Apple App Store: Search for "Routag" and tap Get
• Alternatively, visit our website for download links

Yes, creating a free account is required to use Routag. You'll need to provide:

• Your full name
• Email address and phone number
• A profile photo
• Identity verification (for security purposes)

The registration process is quick and takes only a few minutes.

Routag is expanding to new cities regularly. To check if we operate in your area:

• Open the app and enter your location
• Visit our website for a list of active cities
• Contact devs@vastracktech.com.ng for information about expansion plans in your region

1. Open the Routag app and tap "Send Package"
2. Enter your pickup location and delivery address
3. Describe your package (size, weight, contents, estimated value)
4. Upload photos of the package
5. Select your preferred courier or wait for matches
6. Complete payment and confirm the delivery

You can send most items, including:

• Documents and files
• Electronics and gadgets
• Clothing and accessories
• Books and media
• Gifts and personal items
• Small furniture and fragile items

Check our Prohibited Items page for items you cannot send.

Routag pricing is based on:

• Distance: How far the package needs to travel
• Package size and weight: Estimated dimensions and weight
• Delivery urgency: Standard or express options
• Demand: Peak hours may have dynamic pricing

You'll see the exact price before confirming your delivery request. We're typically 30-50% cheaper than traditional courier services.

Routag accepts multiple payment methods:

• Debit and credit cards (Visa, Mastercard, Amex)
• Mobile money and digital wallets
• Bank transfers
• Routag wallet (prepaid balance)

Your payment information is encrypted and secured with industry-standard protection.

Yes! Once a courier accepts your delivery, you can:

• See the courier's real-time location on the map
• Receive notifications when they pick up and drop off your package
• Communicate with the courier via in-app messaging
• Confirm delivery with photos
• Rate and review the courier's service

Routag has a protection and dispute resolution system:

• Report issues within 24 hours of delivery
• Provide evidence (photos, video, documentation of damage)
• Our team will investigate and mediate between sender and courier
• Refunds or compensation are issued based on the package's declared value
• For high-value items, we recommend Routag Protection Plan (optional insurance)

Contact devs@vastracktech.com.ng or use the in-app support chat for assistance.

Delivery times depend on several factors:

• Distance: Same-city deliveries typically take 1-4 hours
• Availability: Courier availability and traffic conditions
• Demand: Peak hours may extend delivery times
• Express vs. Standard: Express options are faster

You'll receive an estimated delivery time before confirming your request.

Becoming a Routag courier is simple:

1. Download the Routag app
2. Create an account and complete your profile
3. Pass identity verification and background check
4. Provide proof of address and phone verification
5. Accept our Courier Terms and Privacy Policy
6. Start accepting deliveries in your area

The entire process takes about 24-48 hours.

Basic requirements include:

• 18 years old or older
• Valid government-issued ID
• Smartphone with GPS and internet access
• Reliable transportation (car, motorcycle, bicycle, or on foot)
• Pass background checks and identity verification
• Good communication skills and reliability

No commercial license or vehicle registration required for personal couriers.

Earnings vary based on multiple factors:

• Distance traveled: Longer deliveries earn more
• Package value: Higher-value packages may offer more
• Demand: Peak hours and high-demand areas offer surge pricing
• Your rating: Highly-rated couriers get priority access to orders
• Frequency: More deliveries = more earnings

On average, Routag couriers earn $10-30 per delivery. Some make $200-500 per week working part-time.

Routag payment process is straightforward:

• Earnings accumulate: Balance updates after each completed delivery
• Weekly payouts: Withdraw earnings every 7 days (Tuesday-Thursday)
• Payment methods: Bank transfer, mobile money, or Routag wallet
• Minimum withdrawal: Usually $5 or local equivalent
• Processing time: 1-3 business days after withdrawal request

No hidden fees or commission delays—you keep 85% of every delivery fee.

Your rating is crucial to success on Routag:

• Scale: 1-5 stars based on sender feedback
• Factors: On-time delivery, communication, professionalism, package care
• Minimum rating: Maintain 4.0+ to stay active (below 4.0 may result in suspension)
• Benefits: Higher ratings get priority access to better-paying deliveries
• Building your rating: Complete deliveries quickly, communicate clearly, handle packages carefully

Yes! Routag offers complete flexibility:

• Work whenever you want—full-time, part-time, or on your own terms
• Accept or decline delivery requests as you choose
• No mandatory hours or shifts
• Take breaks whenever needed
• Work during peak hours for higher earnings

You're an independent contractor, so you control your own workload.

Routag provides several protections:

• Damage claims: If a sender disputes a damaged package, we investigate fairly
• Payment protection: Your earnings are protected and can only be withdrawn to your verified account
• Account security: Two-factor authentication available to protect your account
• Courier insurance: Optional coverage available for accidents or incidents during deliveries
• 24/7 support: Our team is available if you have disputes or issues

We take privacy and security seriously:

• All data is encrypted during transmission and at rest
• Regular security audits and updates
• Industry-standard firewalls and access controls
• Sensitive data (passwords) are hashed and never stored in plain text
• We never share your personal data without consent (see our Privacy Policy)
• Optional two-factor authentication for extra security

For detailed information, review our Privacy Policy.

We use multiple verification methods:

• Government-issued ID verification (passport, driver's license, national ID)
• Facial recognition/selfie verification
• Address proof verification
• Phone number verification via SMS
• Email verification
• Background checks for couriers

This ensures both users are real people and maintains platform safety.

Your safety is our priority. If you feel unsafe:

• Use the in-app "Report" button immediately
• Contact our safety team: devs@vastracktech.com.ng
• Call emergency services if there's an immediate threat
• Block or avoid the user involved
• Provide evidence and details of the incident

We investigate all safety reports seriously and take swift action, including account suspension or termination.

Routag respects your preferences:

• You can request a preferred courier gender during delivery setup
• We'll match you with an available courier of your choice when possible
• In cases where no preference is available, you can decline and wait for another courier
• This helps create a comfortable experience for all users

To reset your password:

1. Open the Routag app and tap "Login"
2. Tap "Forgot Password?"
3. Enter your email address or phone number
4. You'll receive a reset link via email or SMS
5. Click the link and create a new password
6. Log in with your new password

Yes, you can delete your Routag account. For more information, see our Delete Account page for full details on:

• How to initiate account deletion
• What happens to your data and transactions
• Any pending deliveries or payments
• How to deactivate temporarily vs. permanently delete

We're here to help! Contact us via:

• In-app chat: Tap Support in the app menu for instant help
• Email: devs@vastracktech.com.ng for general inquiries
• Safety concerns: devs@vastracktech.com.ng
• Billing issues: devs@vastracktech.com.ng
• Social media: @routag_official on Instagram, Facebook, Twitter/X
• Response time: We aim to respond within 24 hours

Our Terms & Conditions outline important policies including:

• User responsibilities and obligations
• Prohibited items and activities
• Payment terms and dispute resolution
• Liability and insurance
• Intellectual property rights
• Account suspension and termination conditions

Read our full Terms & Conditions for complete information.

Try these troubleshooting steps:

• Close the app completely and reopen it
• Check for app updates in your app store
• Clear the app cache (in phone settings)
• Restart your phone
• Make sure you have a stable internet connection
• Reinstall the app if issues persist

If the problem continues, contact devs@vastracktech.com.ng with details about when the crash occurs.

If no deliveries are showing:

• Check location: Ensure location services are enabled and you're in an active service area
• Check status: Couriers need active status; ensure you're "Online"
• Network connection: Verify you have a strong internet connection
• Rating: Very low-rated couriers get fewer delivery offers
• Peak hours: More deliveries available during busy times
• Demand: Some areas have fewer deliveries during off-peak hours

Try enabling your status and waiting during peak hours for better availability.

Common reasons for withdrawal issues:

• Below minimum: Balance must be above the minimum withdrawal amount ($5 or local equivalent)
• Account verification: Complete profile and bank account verification required
• Pending disputes: Cannot withdraw if there are unresolved delivery disputes
• Recent suspension: Account activity restrictions may be in place
• Withdrawal limit reached: Some regions have weekly limits

Check your account status or contact devs@vastracktech.com.ng for assistance.

If your delivery request hasn't been accepted:

• Check the price: Consider lowering your offer slightly
• Timing: Try requesting during peak hours when more couriers are active
• Distance: Very long distances may have fewer couriers available
• Ratings: Senders with lower ratings may get fewer courier responses
• Repost: Cancel the request and post a new delivery request
• Contact support: If repeated issues, contact devs@vastracktech.com.ng